Legal

Refund Policy

Last updated: August 28, 2026

We want to be direct: Papyr does not offer routine refunds on paid plans or credit packs after you have used the service. If you subscribed or bought credits, that is the default — no fine print hiding it.

When we can help

If you upgraded to Learner or Pro and have not used any included Papyr credits in that billing period, contact us within 14 days of purchase. We will review a refund of the unused portion of your payment, minus any payment-processing fees or taxes we cannot recover from our payment provider.

Failed sketchnote attempts on Papyr credits are refunded automatically — you are only charged when a page actually saves.

What we do not refund

• Credits already spent on saved sketchnotes, explain pages, or study tools (Ask, flashcards, audio)
• Partial billing periods after you have used included credits
• Bring-your-own-key (BYOK) usage — billed by your API provider
• The Free plan (there is no charge)

How to request

Email support@trypapyr.com or open a ticket on Care with your account email and the date of purchase. We aim to reply within a few business days.

See also our Terms of Service and Pricing.